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  • 4 Great Tips to Boost Your Amazon Seller Rating Feb 9, 2017

    While only Amazon itself can say with absolute certainty what the sure-fire way ofwinning a Buy Boxis, we here atFeedbackExpresshave a fair idea of what you need to do. One of the best actions you can take is maintaining a stellar Amazon Seller Rating, and it’s really a lot easier to accomplish than you think.

    1. Why Amazon Seller Rating Matters So Much
    Amazon buyers don’t have the luxury of walking into your brick-and-mortar shop, asking you questions in real time, and examining products with their own hands. They have to rely on the judgements of others to feel reassured they’re making the right choice, and having a high seller rating is one of the best ways to build trust.

    Also, Amazon takes it very seriously when deciding who to award a Buy Box to.

    So what can you do toscore as close to 100as possible?

    2. Do as You Say and Describe
    I love books, but I once decided to take a chance on aKindle. I didn’t need anything fancy, just a tablet-y thing that showed the words. Even a backlit screen was too fancy for me. Eventually I found a bare bones Kindle and purchased it, and excitedly waited for it to arrive.

    Read the full article on the FeedbackExpress blog
  • 4 Tips for Increasing Feedback and Sales on Amazon Feb 2, 2017

    When it comes to selling on Amazon, reviews matter.

    According to a study byBrightLocalin 2016, 84% of us trust online reviews as much as personal recommendations and 92% of consumers read online reviews for local businesses.

    With statistics showing that a mere 5% of customers that make a purchase on Amazon leave feedback—having a process in place for collecting feedback and dealing with negative feedback iscrucial for all sellers, particularly established ones.

    Feedback on Amazon is ranked from 5-star (excellent) to 1-star (awful).

    The Perfect Amazon Feedback Score

    Customers can leave feedback on how you performed (seller feedback) or on the product they purchased (product feedback). If you’re serious about selling on Amazon (and winning the Buy Box), you’ll want to aim for a seller feedback rating of 95% and above.

    Read the full article on the FeedbackExpress blog
  • 4 Great Tips for Drop Shipping on Amazon Jan 27, 2017

    If you’re not familiar with the term, then your reaction may be ‘drop what?’ But have no worries — RepricerExpress has every assurance drop shipping is incredibly simple and we’ll show you exactly how. While the various permutations of drop shipping vary depending on which channel you use, we’ll be narrowing the focus down to how it works on Amazon.

    Drop Shipping: Eliminating the Tediousness
    You as the merchant engage in drop shipping if you avoid the stocking and shipping part of your business and have the manufacturer or wholesaler do it instead. Somebody has to be in charge of that part of the operation, but it won’t be you.

    What’s neat about drop shipping is that you never have to worry about first buying your inventory before listing it to sell. In fact, you wouldn’t really have an inventory to speak of, with that part belonging to the supplier. What you’d be in charge of is simply listing the product and then liaising with the supplier to get said product to the buyer.

    Another neat aspect of drop shipping is that you can jump in and out of markets with relative ease. The investments you’ll be making are relatively lighter than if you also played the role of supplier, with product promotion being your main task. If you’re good at identifying hot markets and making products sound terribly exciting and appealing, then drop shipping may be a good venture for you to consider.

    Read the full article of the RepricerExpress blog
  • 12 Great Amazon FBA Tools for Sellers Jan 19, 2017

    To be successful long-term on Amazon you need to excel in many different elements of ecommerce including price, feedback, finance, shipping, tax, payments, listing, sourcing, advertising and customer service. With that in mind, here’s a list of some useful Amazon FBA tools to help you become the next Amazon success story.

    1. Price
    Price is so important to customers in today’s world. We see RepricerExpress as the best repricing tool on the market. It’s super-fast and cost-effective tool to help you increase your online sales and profit through competitive pricing. Sellers can freely customise pricing strategies with basic and advanced rules, set min and max prices to protect margins, bulk import and export filtered searches or templates to apply changes to pricing in a snap.

    Sign up for a 15-day free trial of RepricerExpress.

    2. Feedback
    Feedback is a hot topic with Amazon sellers with Amazon recently introducing its customer dissatisfaction rate metric. Software tools such as FeedbackExpress can help you communicate better with your customers. You can email customer automatically to ask for a positive review. The software will also alert you when you get a negative review allowing you to take action quickly to minimise any disruption to your business.

    Visit the FeedbackExpress website.

    3. Finance
    Kabbage provides financing to online sellers when they list products for sale, providing much-needed operating capital for small and medium businesses. The organisation leverages data generated through merchant activity across various marketplaces and channels to understand business performance and craft financing options that meet their needs.

    Visit the Kabbage website.

    Read the full article on the RepricerExpress blog
  • 3 Secrets to Help You Win at Amazon Product Reviews Jan 12, 2017

    Let’s say one thing right off the bat: we here at FeedbackExpress hate dealing with anything negative because we think every cloud has a silver lining. But it’s an inevitability that you’ll come across a negative review and it’s how you handle it (hopefully with aplomb) that’ll shape you as a seller.

    Differentiating Between Amazon Product Reviews and Seller Feedback

    Buyers can leave you one of two types of feedback: seller- or product-related. The former has to do with your behaviour during the selling process (and is, and has been, the topic of another post), while the latter deals with the quality of the item you sold.

    A little side-note: I once had a room-mate who made up Excel charts for hospitals that recommended which pieces of medical equipment they should buy. There were about a half dozen criteria that scored points and the item with the most overall points was the one hospitals would get. This ensured that, for the most part, hospitals would get the generally best product for the generally best price.

    Read the full article on FeedbackExpress
  • How to Get More Positive Feedback on Amazon (3 Super Tips) Dec 20, 2016

    Quiz time! What’s the most important factor when it comes to selling on Amazon? If you came up with a bunch of different answers, that’s because there is no single one that stands out above the rest. But in this post, we’re going to focus on communicating with your buyers, which helps makes the whole process a lot more personable—and can help lead to higher sales.

    Going Past Just Using Amazon’s Standard Emails
    Unless it’s your first time experiencing a sale on Amazon, you know the marketplace giant sends out a couple of emails to your buyer after they’ve completed a purchase.

    Right away, they’ll get one that confirms the purchase they made, followed by an email that lets them know their purchase has been shipped and is on its way.

    Sometimes, your buyer might get a third email that asks them for their thoughts on their shopping experience or what they thought of the actual product they just bought.

    This doesn’t happen all the time; and truth be told, we’re not 100% sure of when Amazon will send out this third email, or even which topic they decide to do so. It’s their secret for now.

    Amazon has had years to perfect its template and as a result, they’re succinct, well-written, professional and very compelling in getting buyers to act on them. However, the downside is that they tend to be like a suburban house: cookie-cutter and with not much distinguishing it from any other email they sound out to buyers.

    With that in mind, this is a golden opportunity to stray from the norm and make a name for yourself, all the while developing a relationship with your buyer that goes above and beyond the usual Amazon path.

    Read the full article on the FeedbackExpress blog
  • How to Get More Amazon Product Reviews Dec 13, 2016

    Want to be known as a top seller on Amazon? Then you’ll need a good bulk of positive reviews. But instead of just focusing on the service side of things, RepricerExpress wants to show you why it’s just as important to focus on getting good product reviews, too. Here’s how.

    #1. Don’t Tiptoe Shyly in the Hopes of Only Getting Good Reviews
    In the movie Doctor Strange, Benedict Cumberbatch’s Stephen Strange is driven by fear. His success as a neurosurgeon stems from taking on cases he know he can solve because he’s afraid of failing at the ones he can’t. If you’re going to make any sort of living out of selling on Amazon, then you cannot be afraid of the bad reviews. They’re an inevitability and you’ll want to take them in stride, trying to minimise them in favour of getting a vast majority of positive reviews.

    #2. Understand Amazon’s Search Algorithm as Though You Designed It
    Think of any great and lasting monument in the world, like the Egyptian pyramids or the Eiffel Tower. Sure, what a lot of people notice is how grand and majestic they are, but they wouldn’t have lasted as long as they did if they weren’t built on solid foundations. If the architects were only focused on making them pretty and not making them structurally sound, then they would have crumbled and been replaced by something with a better base.

    Read the full article on the RepricerExpress blog
  • 2 Tested Ways to Remove Negative Feedback on Amazon Dec 5, 2016

    No one likes to receive negative feedback in life or ecommerce. Getting negative feedback on your Amazon seller account can impact on your sales, profits and Buy Box percentage. But what if we told you we can help you to get negative feedback removed.

    Well, firstly, not all negative feedback can be removed. Amazon will remove feedback where the reviewer has used “obscene language” or included “personally identifiable information”. Transaction feedback that contains an Amazon product review can also be removed easily from your feedback profile, as according to Amazon guidelines, these should be added to the product review section.

    Finally, Amazon will update feedback if the comment is solely about “fulfilment or customer service for an order fulfilled by Amazon”. For example, if an order was delivered late or got lost in transit, a line will appear through the rating and the statement, “This item was fulfilled by Amazon, and we take responsibility for this fulfilment experience.” will be added.

    Read the full article on the FeedbackExpress blog
  • What to Do If Your Amazon Account Gets Suspended Nov 30, 2016

    2015 has been another great year for ecommerce sellers with sales continuing to increase year-on-year. It’s not all been great news for sellers though, with an increasing number of Amazon accounts being hit with the dreaded Amazon account suspension.

    What can you do?
    This blog post will detail how you can protect your Amazon seller account and how you can get your account reinstated including what to include in your plan of action (more on that later).

    Every day hundreds of honest third-party sellers get suspended, denied or banned by Amazon.

    What’s the difference?
    • Suspension means you still have a chance to appeal. You’ll need to work a plan of action.
    • Denied means your appeal was rejected but you still have a chance to submit a revised plan of action.
    • Banned is the worst scenario of the three. Basically, you’re out of there. Your appeal has failed more than once and Amazon will no longer read your emails.
    Read the full article on the RepricerExpress blog
  • 3 Secrets to Help You Win at Amazon Product Reviews Nov 22, 2016

    Let’s say one thing right off the bat: we here at FeedbackExpress hate dealing with anything negative because we think every cloud has a silver lining. But it’s an inevitability that you’ll come across a negative review and it’s how you handle it (hopefully with aplomb) that’ll shape you as a seller.

    Differentiating Between Product and Seller Feedback
    Buyers can leave you one of two types of feedback: seller- or product-related. The former has to do with your behaviour during the selling process (and is, and has been, the topic of another post), while the latter deals with the quality of the item you sold.

    A little side-note: I once had a room-mate who made up Excel charts for hospitals that recommended which pieces of medical equipment they should buy. There were about a half dozen criteria that scored points and the item with the most overall points was the one hospitals would get. This ensured that, for the most part, hospitals would get the generally best product for the generally best price.

    Pretty much the same idea goes for selling on Amazon. We can’t, in good conscience, recommend that you buy seemingly high-quality or big-ticket items in a back alleyway and then turn around and sell them on Amazon for a massive profit (for many reasons), but as a general rule of thumb, try and use quality items in your listings as much as possible. The profit margins may not be as padded as if you were to sell knock-offs, but trust us, the chances of getting positive product reviews will be infinitely higher.

    That being said, not everyone will understand where you’re coming from as a seller and will have something not-so-nice to say. In those instances…

    Read the full article
  • 7 Holiday Fulfilment Tips to Put You in a Merry Mood Nov 15, 2016

    There are two kinds of people in this world: those who don’t want to see holiday decorations until the month of, and those who think it’s perfectly acceptable to start talking about Christmas in July (yeah!) For both kinds of people, RepricerExpress has these 7 awesome tips you can employ to start making the busy selling season easier for you.

    1. Subscribe to Weather Apps
    In a lot of countries, snow happens. And in countries that aren’t used to it, it can grind things to a complete halt, which makes it hard to fulfil your deliveries.

    Sign up for a couple of really good weather apps, even the ones that cost money. It’ll be well worth your while to know what weather conditions will be in various cities and countries so you can plan and adapt accordingly.

    2. Know When the Crunch Times Will Be
    There are several points in the holiday season that you should be prepared to work overdrive for, and also give a head’s up to your staff. Generally, it tends to be the three weekends after American Thanksgiving (it falls on 24 November this year), as those Saturdays-and-Sundays are usually pretty hectic.

    Knowing when the busier times are ahead of time may not erase them, but it makes it easier to deal with when you can block it out exactly on the calendar.

    Related reading: Essential Ecommerce Holiday Dates 2016 for Amazon Sellers

    3. Make the Shipping Calendar Your Best Friend
    Unless you’re personally driving out every package, you’ll need to know what cut-off dates each shipping service you use has in place. Make a separate calendar just for that.

    Then, you can start to give notice to buyers that they’ll need to buy by X date if they want it to arrive by Y time. As an extra little bit, factor in the handling time on your end so you don’t inadvertently take orders that will miss the deadlines.

    Read the full article on the RepricerExpress website
  • Record-Breaking Singles’ Day Predicted for Alibaba Nov 8, 2016

    The biggest shopping day in the world takes place this Friday. In China, the 11 November is known as Singles’ Day or Double Eleven (11/11). Its origins stem from people who are single celebrating the day but has since become the biggest online shopping day in the world.

    Record-Breaking Figures
    Singles’ Day in 2015, was the biggest Singles’ Day ever recorded surpassing even Alibaba’s owner, Jack Ma’s predictions of 200 million packages being shipped. In the 24-hour period, 467 million orders had been shipped worth over $14bn (£9bn)—up 60% from 2014. Wow!

    According to research firm Fung Global Retail and Technology, Alibaba is expected to generate $20 billion in sales on Singles’ Day this year.

    Read the full article on the RepricerExpress blog
  • Tips and Tricks to Help You Use Amazon Repricing Software Nov 1, 2016

    Think you know all the tips and tricks to successfully use Amazon repricing software? Well, RepricerExpress just may have a technique or two that can help set you apart from the competition!

    Approach Repricing as a Long-Term Plan for Each Item
    One of the biggest mistakes online merchants make in repricing is thinking too generally or too short-term. They look at how an item is behaving now and reprice accordingly. While that will admittedly help, it won’t get you very far. You’ll want to broaden your scope to how that product has performed over the last month, quarter, year and possibly longer. There are two main reasons for this:
    • Sales rank history: Knowing how hot an item is, and at what points in history, can help you make decisions about when and what to reprice it. For example, if you’re about to reprice a product that isn’t stereotypically seasonal but behaves as though it is, then you’ll have better insight as to when you should increase or decrease your inventory of it and how to set repricing rules.
    • Sales price history: This one is almost self-explanatory, as an item’s sales price history is sort of like a little guidebook that tells you to set min prices at X point in time and max prices at Y point in time. There are plenty of tools you can use, like Camelcamelcamel, Keepa, PriceZombie, MyAlerts, Dolla and more.
    Related reading: How to Use Keepa and CamelCamelCamel for FBA

    Map Your Inventory as Accurately as Possible
    It’s not great if you have too many of one item, but it’s pretty bad if you run out of it. But if you manage to keep a near-perfect balance, then you’ll maximise your earning potential by keeping ahead of the supply-and-demand trends at the time.

    One great way of doing this is to link your inventory to your repricer and writing specific rules that correspond with the stock. Say you’ve just run out of an item. You can tell your repricer that once you bring it back in stock, it should set prices that match the average market values. This way, you don’t have to worry about whether you’re too high or too low once you’ve replenished your inventory.

    Read the full article on the RepricerExpress website
  • 3 Great Last-Minute Ecommerce Holiday Seller Tips Oct 24, 2016

    Hang on a second, young grasshopper.RepricerExpress wants you to go through a little ecommerce check-up list before you start prepping for holiday marketing and advertising. After all, the more prepared you are, the less time you’ll have to spend on the end result. An ounce of preparation and pound of cure, after all.

    1. Take Every Action to Make Sure Your Site is Always Spiffy, Working and Efficient
    During the Black Friday brouhaha in the United States (and Canada, too, to a lesser extent), merchants knew well in advance they had to put in a lot of legwork to deal with the extra traffic. However, one store, Best Buy, apparently didn’t get the memo.

    For about two hours on 27 November, the Canadian version of the Best Buy website stopped working the way it should. Most of the problems were centred around the checkout process, with buyers either unable to complete their purchases or having their credit cards charged without orders going through. It’s not known how many millions the company lost, but the ironic part is Best Buy owns Geek Squad, a tech fix-it-all company that’s supposed to be adept in this sort of stuff.

    The lesson in all this is simple: do whatever it takes to ensure your website is always up and running smoothly the way it should.

    2. Distinguish Between Cash Flow, Revenue and Profit
    It’s easy to lump everything together, but there are very specific differences between the three.

    So, let’s take a look.
    • Cash: It’s a type of asset, where an asset is a benefit you can use to leverage your position into something better. As long as you keep cash in cash form, like in a bank account, it’s an asset. Once you put that cash toward something else, such as purchasing more inventory, then it becomes a liability (until you manage to turn the purchase back into cash).
    • Revenue: This is the total amount of cash flow you’ve got coming in from all sources. It only counts as revenue when it’s a unidirectional occurrence, but can take the form of things like cash, stocks, refunds and the like.
    • Profit: No business can only take in revenue, as you’ll have to do things like pay yourself and your employees, pay for marketing and advertising, stock up on your inventory, subscribe to professional services and more. Once you’ve subtracted all your costs, the cash left is your profit.
    Over the holiday season, keep a close eye on all three. If you’re successful in your practices at all, you’ll notice a big bump in cash and revenue. Resist the temptation to splurge on fancy stuff for yourself, and figure out a solid plan on how to use that to boost your business for the long-term.

    If you need extra reminders on why you should avoid splashing out on Christmas gifts for yourself, remember that holiday hangovers will affect your sales. Conversions will drop off (sometimes steeply) in January and you’ll want to be financially prepared for that. It’s always good to sock a bit away to have a cushy rainy-day fund.

    *Read the full article of the RepricerExpress blog
  • The Advantages and Disadvantages of Using FBA Oct 18, 2016

    Ask one merchant how they feel about Fulfilled by Amazon (FBA) and you’ll be told nothing but how fantastic it is. Go and ask someone else, and you’ll hear more negative opinions of what FBA is. While we here at RepricerExpress tend to be in favour of FBA, we know it’s a highly individual decision and decided to put the information in black and white so you can decide for yourself.

    A Rundown of FBA in 100 Words or Less
    You pay a little fee each month and in return, Amazon takes care of packing and shipping your orders. You send your inventory to Amazon so that every time you get a sale, they send pickers through their warehouse to select the product and send it to its new owner. If anything goes wrong with the order or delivery, Amazon takes care of things. They also offer help in the way of 24/7 customer support in the languages of the marketplaces it sells in and provide tracking information.

    Having said all that, let’s now take a look at what the advantages and disadvantages of FBA are.

    Advantages of FBA
    Frees Up Time: You can’t put a price tag on having time to grow your business and focus on strengthening it.

    Storage Space: It’s entirely taken care of, and you don’t have to worry about stepping over boxes to reach your bed or kitchen.

    Reputation: Amazon’s got a solid name and buyers trust it. When you back up your line with Amazon, you increase your chances of landing a sale.

    Shipping Protocols: Don’t want to hassle yourself with complicated customs regulations and shipping practices? You don’t even have to make it a whisper of a thought.

    Read the full article on the RepricerExpress website